1) Booking Details
Once you book our trip you will receive the following:
– Booking (Order) Confirmation Email
– Your personal details entered
– Trip and Travel Information
– Insurance Requirements
2) Methods of Payment
The easiest way is to pay via our online secure booking system. At the time of booking, you must either pay (i) the total published holiday price or (ii) a deposit of 20% (30% for Swim and Sail Trips) of the published holiday price, with the balance of the published holiday price payable 60 days (90 days for Swim and Sail Trips) before the start of your holiday. For all bookings made less than 30 days before the start of your holiday, you must pay the published holiday price at the time of booking.
We accept the following credit/debit cards for all bookings: Visa, Visa-Electron, MasterCard, Maestro and Activa. Please note that we do not store your full card details as payment is done via our partner provider Authorize.net. Once payment has been received and processed, your booking is confirmed and we will send our email booking confirmation to you.
You may pay the balance of the published holiday price, payable 60 days (90 days for Swim-Sail trips) before the start of your holiday, by credit/debit card or by bank transfer. The details will be sent on your email with both options available in your account on our website.
Secure Card Processing
We use Authorize.net payment gateway to process our booking payments. They are one of the most trusted names in the payments industry. See below our verified merchant seal.
My payment has been rejected by your payment gateway terminal. What can I do and can you help me?
We outsource our payment gateway and it should work uninterrupted at all times. It does happen sometimes that your card gets rejected and you contact us if we can help. Usually, this happens due to flagged or suspicious card activity which causes rejected transactions. In such cases, please first contact your issuing card provider and explain to them that you are trying to pay for a swimming holiday (vacation) online at www.strel-swimming.com. We are a verified merchant for several years and receive payments from worldwide customers. At most times your card is rejected due to security Denied by Risk parameter which does not allow you to pay such transactions online, or you may have exceeded your monthly limit.
b) Bank transfer
You may pay the deposit, balance or full published holiday price by bank transfer. We advise you on email on how to best pay via this option to save you some money (in some cases you can also use your debit/credit card). Please make a reservation at our website (no credit card payment at the end). At the last step of booking please select the bank transfer option. You will receive a confirmation email and then we will contact you on how to pay.
Starting in January 2021 our additional EURO bank account is available in Belgium for those sending payments (bank transfer) from EURO zone.
c) Sending a check (cheque)
We are sorry, but we no longer accept check payments.
We prefer that you make a booking online on our website and if you have any issues or questions, please free to call or email us. Please call us on +44 78 58 2525 86 (UK) or +1 646 737 3622 and +1 310 928 3224 (USA).
3) Payment Gateway
All online booking payments and transactions are made via secure payment gateways (USA and UK – Authorize.Net provider) and settled at our partners banks, Chase Bank in the USA and Barclays Bank in the United Kingdom. We do not store any credit or debit card information, all the transactions are done via our partner’s payment gateway (API).
4) Our physical office addresses:
– Strel Swimming Ltd., 3 Rushton’s Yard, Ashby-De-La-Zouch, Leicestershire, LE65 1AL, United Kingdom,
– Strel Swimming LLC, 2036 N Gilbert Rd., Ste 2-181, Mesa, AZ 85203, USA,
– Strel Team Ltd., Ulica 28.maja 65, 1000 Ljubljana, Slovenia.