Travel Advice – Coronavirus


TRAVEL ADVICE – Coronavirus disease (COVID-19) outbreak

15th June 2020

These FAQs will help you decide if you wish to change your trip booking due to the coronavirus outbreak.

What if I cancel the trip?

  • A) If you provide us with 70 days notice (100 days for Swim-Sail cruise trips) or more before your trip departure the payments you have already made will be transferred into credit to use towards another trip in 2020 or 2021. A cancellation fee will be charged for this change.
  • If you have already paid in full and prefer payment to be refunded back to you, our normal terms and conditions will apply, which include a cancellation fee.
  • B) Your notice is less than 70 days (100 days for Swim-Sail cruise trips) before your trip departure.
    Your deposit is non-refundable and non-transferable to future trips.
  • If you have already paid in full and prefer payment to be refunded back to you, our normal terms and conditions will apply, which include a cancellation fee.
  • Should you need an official letter to claim for your trip cancellation using travel insurance we are happy to provide that for you.
  • You may have other friends or family members who may want to join the trip instead of you. We are happy to make this name change on your booking free of charge.

How do I cancel the trip?
Please email us at info@strelswimming.com with your order number, trip date, destination and all the guests booked on your booking (order number).

What if we (Strel Swimming) postpone the trip?

  • If we make trip changes we will offer you a full credit towards a future trip date this (2020) or next season (2021).
  • We will use relevant government travel advice when making our decision to make trip changes. This will include the advice of the country where our trip runs as well as the UK FCO (Foreign and Commonwealth Office).
  • Unforeseen organisational or operational reasons may also cause us to postpone your trip.

When will I know if my trip is postponed by Strel Swimming?
We will aim to contact you around 4-5 weeks before the trip departure date if we make the decision to postpone or make changes to the trip.

When will the 2021 trip dates be available?
We plan to open our 2021 dates as soon as we can make arrangements with our partners (hotels and boats). Some 2021 trips are available already.

How do I book a trip with my Future Credit?
Please select a new trip and make a new booking online. On the last page (Checkout), please select the first payment option: Future Credit or Bank transfer (Wire transfer). Once we receive your order, we will then confirm your booking with your credit with us valid for 2020 or 2021 season. More info athttps://www.strel-swimming.com/rebook-trip/


USEFUL LINKS AND ARTICLES

UK FCO: Foreign-Travel-Advice

USA Travel Advisory

World Health Organization


WORLD NEWS AND PRESS ARTICLE

20 June 2020: Croatian border and entry info

10 June 2020: World Map of Coronavirus Travel Regulations

02 June 2020: Safest Places to Travel in 2020: Lake Bohinj-Slovenia (Our trip location)

25 May 2020: Montenegro becomes Europe’s first coronavirus-free state

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