Travel Advice – Coronavirus


TRAVEL ADVICE – Coronavirus disease (COVID-19) outbreak

15th March 2020

These FAQs will help you decide if you wish to change your trip booking due to the coronavirus outbreak.

What if I cancel the trip?

  • A) If you provide us with 70 days notice (100 days for Swim-Sail cruise trips) or more before your trip departure the payments you have already made will be transferred into credit to use towards another trip. No cancellation fee will be charged and the trip must be booked within the next 12 months. The trip departure can be later on after 12 months.
  • If you have already paid in full and prefer payment to be refunded back to you, our normal terms and conditions will apply, which include a cancellation fee.
  • B) Your notice is less than 70 days (100 days for Swim-Sail cruise trips) before your trip departure.
    Our normal terms and conditions will apply. Your deposit is non-refundable and non-transferable to future trips.
  • If you have already paid in full and prefer payment to be refunded back to you, our normal terms and conditions will apply, which include a cancellation fee.
  • Should you need an official letter to claim for your trip cancellation using travel insurance we are happy to provide that for you.
  • You may have other friends or family members who may want to join the trip instead of you. We are happy to make this name change on your booking free of charge.

How do I cancel the trip?
Please email us at info@strelswimming.com with your order number, trip date, destination and all the guests booked on your booking (order number).

How do I make a change or re-book my trip?
Please email us at info@strelswimming.com with at least 70 days notice to defer your trip. There will be no admin fee for this change.

What if we (Strel Swimming) cancel (postpone) the trip?

  • If we cancel (postpone) your trip we will offer you a full credit towards a future trip booked within the next 12 months. The trip departure can be later on after 12 months.
  • Should the UK Foreign and Commonwealth Office (FCO) authorities advise against all travel or impose severe restrictions on movement (travel ban) within a country of your trip then we will cancel or suspend trips as needed. You will be offered full credit towards a future trip.
  • Unforeseen organisational or operational reasons may also cause us to cancel your trip.

When will I know if my trip is cancelled (postponed) by Strel Swimming?
We will aim to contact you around 4-6 weeks before the trip departure date if we make the decision to postpone the trip.


USEFUL LINKS AND ARTICLES

FCO: Foreign-Travel-Advice
World Health Organization

Untitled Document